There are a few possible reasons:
- You have not uploaded your documents;
- You have not filled in your address and verified your phone number - documents cannot be checked until this information is confirmed;
- Document check process can take up to 3 working days AFTER your address is filled in and your phone number is verified (please note that Saturdays and Sundays do not count as working days) - in that case, please wait a little more;
You will know that your profile is verified once you see green "Verified" status in your Trader's room:
Feel free to contact our customer support team via chat or send an e-mail to support@mtrading.com if you wish to receive more information about your verification status.