The `New order` button may be inactive for the following reasons:
- You used your investor password to sign in to МТ4. If the `New order` button, which is located on MT4`s top toolbar, is inactive and gray, then you probably used your investor password to sign in to the terminal. Your investment password is used for observing trading. If this is the case, you will see the `[Investor mode]` status on the `Journal` tab. This means trading operations are unavailable. To start trading, please sign out of the trading terminal (Main menu -> File -> Exit) and restart it. This time, use your trading password to sign in.
- There is no Internet connection. Please verify your Internet connection by looking at the indicator in the lower right corner of the terminal. If you have no Internet connection, try signing in to the terminal again; you may have chosen the wrong server or entered the wrong password.
- The `Buy` and `Sell` buttons in the New order window may be inactive if you have not entered all the order parameters. If the `Buy` or `Sell` buttons in the New order window are inactive and gray, please verify that you have entered the trading instrument and transaction volume in the corresponding fields. Please also note that an order cannot be opened if your account type does not support executing an order of the specified volume.